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Customers and Merchants sharing feedback online. Good idea?
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Started this discussion. Last reply by Bryan W Jun 22.
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Hi,
If there was a way for your customers to leave you feedback in the form of a suggestion, problem, question, or praise, would you use it? Moreover, these feedback posts would be public and you could reply and engage you customers.
I've read a ...
Thanks for the reply! I think we agree on some issues, but I think we have quite a few philosophical differences when thinking through the business and operations aspects of the proposed service.
The primary way for a business to best demonstrate...
Thanks for the advice and input Bryan.
Let me point out that businesses should embrace their shotcomings. By doing so, they're building a good customer service relationship. Also by discussing problems openly, they're showing to their customers t...
Interesting concept,
As Janet mentioned, this space is pretty crowded already and business owners love to own the support conversation, so there's a deep rooted aversion to outsourcing conversations that are by and large toxic, and requiring some...
Well that's pretty cool and I like to see the businesses signed up. I imagine they like it a lot better than yelp too. It will be fun to watch it grow!
Exactly! FeedbackJar allows customers and business reps to directly engage other customers.
I'm glad you see the advantages of such tools like getsatisfaction and uservoice, Janet.
You can think of FeedbackJar as a getsatisfaction, but for local m...
I use this kind of thing all the time from getsatisfaction and uservoice. In fact I spoke to a community developer from GetSatisfaction yesterday and she said they are getting more and more consumer products coming on board. I love it when a compa...
If there was a web product that allowed customers and business owners to share ideas, ask questions, or resolve problems publicly through a message board, would you use it?
I ask because we're developing an online suggestion box for small business...
I'm looking for a web designer who specializes in creating websites for local businesses?
Please send me a message if you have any referrals?
Thanks!
I don't think it will often turn into a back and forth because what the business should be using it for is resolution. Not for arguing the reviewers opinion. If the reviewer said he had a bad time, the business should offer something to make up fo...
Good question Nick.
I think it is only fair that business owners are provided an opportunity to respond to the reviews they receive.
Many times on Yelp, I have read reviewers write about a business I am familiar with that made
me wonder if they w...
For a long time Yelp has allowed businesses contact reviewers privately, but according to AP News, Yelp will start allowing businesses to respond publicly to customer reviews in the next week or two.
This of course is a result of the bad publicity...
For Willow Glenners who know what CSS, PHP and RoR stand for -- even those (like me) who only know enough to be dangerous. : ) Discuss new tools and tech, tips and tricks...maybe even source or collaborate on projects.
Nick - I have used Yelp. I let my clients know they could go and write a review. Then Yelp would delete the reviews because their algorithms computed they were not real. So I am not a fan of Yelp. I have also used Survey Monkey. I typically send o...
The web is a good medium, but it depends on if the business is large enough to hit critical mass on social networking sites like www.yelp.com or www.twitter.com. The problem there is that you must be able to stomach not controlling the conversatio...
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